Much has been written and said about the future role of the agent in the Health Care scheme of things. The internet and exchanges are going to replace the value and expertise brought by the agent in navigating the maze of company offerings. The health insurance agent has been likened to the travel agent who is now a dinosaur of sorts for the same reason, the internet. Well I respectfully disagree with those that say the agent is done. Obviously I have a biased point of view, but even so I ask you to hear me out.
Using the travel agent as the example, I do not engage one on a regular basis for my airfare and car rental needs. I don’t even use them for hotels. Most of my trips are one destination trips where I need to stay a night or two, conduct my business or enjoy my leisure and then head home. These simple one shot deals are a no brainer on the internet and I can arrange them myself.
But 3 years ago, my wife and I traveled on vacation to Europe. We knew we would be staying for 5 days in a house in the Tuscany area of Italy but other than that we had no set plans. We thought we wanted to spend some time in Paris, Venice, and Rome. We did searches on the best hotels in our price range, trying to figure out if they were centrally located to what we wanted to see, distance from the airport and subway (or gondola) and finally felt overwhelmed with information and choices.
We then sought the advice of a travel agent. One with experience in where we were going and knowledge based on our needs of what would suit us best. In Paris, we stayed in a lovely hotel that was central to the Louvre, Notre Dame Cathedral, and one block from the Seine River. In Rome, we were several blocks from the Coliseum and had a lovely neighborhood restaurant right around the corner.
We could not have done that without the help of an experienced agent who knew the ropes and could help us navigate the course. Health care is even more complicated and certainly more expensive than a trip to Europe. Folks often tell me they feel overwhelmed and don’t know how we can know all that we do but are thankful that they have someone who can explain to them what the various clauses mean. Having an experienced and well trained agent to help you navigate the course based on you individual needs, will assure you have the best care at the best facility when you need it.
I’m just saying…


